Customer Service

Customer Service

Should you have any questions or concerns, we prefer you contact our customer service department via email info@sungodssuperfoods.com.au and be sure to include your order details, our staff will address your query as soon as possible.

 

Shipping Information

We service all Australian states – sorry, no overseas orders due to complexity of quarantine laws in other countries.

Internet orders are generally shipped Mondays, Wednesdays & Fridays (barring holidays).

Orders are dispatched via Australia Post Satchels, so please make certain you provide your correct address.

Orders Under $220 Will Pay FLAT RATE SHIPPING FEE of $9.95 AUSTRALIA WIDE

All Shipping is “EXPRESS POST” straight to your door FAST !

** Freight is FREE for orders OVER $220 **

 

Payment Terms and Conditions

Payment accepted through our secure website facility using Australian credit cards only.

Online through Paypal & Eway (Visa Card / Master Card / Bankcard)

Goods are to be sent within Australia only.

Goods can be sent to street addresses and PO Boxes and businesses.

Please include a valid telephone number on order.

 

Shopping and Security

Our website is secured by Verisign – a world leader in internet security– which means you can conduct secure online transactions with confidence. When creating your account and making payments you can be assured that confidential information and transactions cannot be viewed, intercepted or altered.

 

Return and refund policies for online purchases

We want you to be satisfied with your order, but if you simply don’t like the taste of something, give it to a friend who will! In the unlikely event of defective merchandise, we will gladly accept your timely return of the product within a 7 day period, for a full refund of the original purchase price,credited back to the credit card that was used to purchase the item(s).

Any expense for postage will be at the purchasers expense. Returned merchandise should include the vendor packaging and be in the same condition as when it was received.

To Clarify: Used merchandise cannot be returned unless defective.

 

Sungods Superfoods ABN 14 762 788 061

Returns sent by post to:

Sungods Superfoods

PO Box 233

CRAFERS SA 5152

 

* Sungods Superfoods does not retain your credit card details, we do not share your personal details with any other company and we do not Spam your emails